FAQ
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. What are your store's watch return and exchange policies?
We offer a 14-day return and exchange policy for unworn watches, provided they are in original condition with all packaging and paperwork.
2. Do you offer warranty coverage for the watches you sell?
Yes, all our watches come with a manufacturer's warranty, typically ranging from 2 to 5 years depending on the brand.
3. How long will it take to get my package?
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4. Can I book an appointment to view specific watches in-store?
Absolutely! You can book an appointment on our website or contact us directly to arrange a personalized viewing.
5. Do you provide watch customization or engraving services?
Yes, we offer engraving services for most watches, as well as some customization options depending on the brand.
Payment Information
1. Do you offer payment plans for purchases?
Yes, we offer installment payment plans through our financing partners, allowing you to pay over time.
2. How much is shipping and how long will it take?
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3. Is my payment information secure when purchasing online?
Absolutely. Our website uses SSL encryption to ensure that all transactions are secure and your payment information is protected.
4. Do you accept international payments?
Yes, we accept international payments. However, the availability of payment options may vary depending on your country.
Order & Returns
1. How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email so you can monitor its progress.
2. How much is shipping and how long will it take?
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3. How long will it take to get my package?
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4. Branding is simply a more efficient way to sell things?
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Ordering from Watch It
1. Can I cancel or modify my order after placing it?
You can cancel or modify your order before it is shipped by contacting our customer service. Once shipped, modifications are not possible.
2. How much is shipping and how long will it take?
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3. How long will it take to get my package?
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4. Branding is simply a more efficient way to sell things?
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